Terms of service

Last updated: 9 July 2026

1. About These Terms

These terms and conditions ("Terms") govern (a) your use of the website at www.bodycare.com (the "Website"), (b) your purchase of products from us online or in our stores, (c) any ear or nose piercing appointment you book or attend with us, and (d) any use of our in-store social media content studio (together, the "Services"). They apply whether you are browsing, creating an account, placing an order, or visiting one of our stores.

By using the Website, placing an order, or booking or attending an appointment or studio slot, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or our Services.

Please also read our Privacy Policy and Cookie Policy, which explain how we collect and use your personal information and are incorporated into these Terms by reference.

2. Who We Are

Bodycare Retail Ltd ("we", "us" or "our") is a company registered in England and Wales under company number 16855850, with its registered office at 81 Teal Court, Star Place, London, E1W 1AB. Our VAT registration number is 515 8099 74. We trade as Bodycare and operate retail stores at the locations listed on our Website, together with the Website itself.

You can contact us using the details in Section 30 (Contact Us) below.

3. Definitions

  • "Customer", "you" or "your" means any person who accesses the Website, buys a product, or books or receives a Service from us.
  • "Product" means any item sold through the Website or in our stores.
  • "Piercing Service" means our ear piercing and/or nose piercing service, together with any related consultation, health check, or aftercare advice we provide. We do not offer any other type of body piercing (see Section 13).
  • "Studio" means the social media content studio located in selected stores, as described in Section 19.
  • "Order" means a contract between you and us for the supply of a Product or Service, formed in accordance with these Terms.

4. Using Our Website

You may use the Website only for lawful purposes and in accordance with these Terms. You must not:

  • use the Website in any way that breaches applicable law or regulation;
  • attempt to gain unauthorised access to the Website, our servers, or any systems or networks connected to the Website;
  • introduce viruses, malware, or other harmful material to the Website;
  • use any automated system (including "bots" or scrapers) to access the Website without our prior written consent; or
  • impersonate any person or misrepresent your identity or age.

We may suspend, restrict or terminate your access to the Website at any time if we reasonably believe you have breached these Terms.

5. Accounts and Registration

If you create an account with us, you must provide accurate and complete information and keep your password confidential. You are responsible for all activity that occurs under your account. Please tell us immediately at privacy@bodycare.com if you suspect any unauthorised use of your account.

You must be at least 18 years old to create an account or place an online order. If you are under 18, a parent or legal guardian may place orders on your behalf.

6. Products, Pricing and Availability

We try to ensure that all descriptions, images and prices of Products on the Website are accurate, but we do not guarantee this. Colours may vary depending on your device's display. We reserve the right to correct any errors in pricing or descriptions at any time before we accept your Order.

All prices are shown in pounds sterling (GBP) and include UK VAT at the applicable rate unless stated otherwise. Delivery charges are shown separately at checkout before you confirm your Order.

Products are subject to availability. If a Product you have ordered is unavailable, we will contact you and offer a substitute, a delay, or a full refund.

6.1 Restricted and Age-Limited Products

Some Products are subject to legal restrictions on age and/or on the quantity that can be sold to any one customer, whether bought online or in-store. Examples include (but are not limited to):

  • medicines such as paracetamol and aspirin, which are subject to statutory pack-size and quantity limits under the Human Medicines Regulations 2012;
  • razors, razor blades and other blades, which we do not sell to anyone under 18, in line with the Criminal Justice Act 1988 (as amended) and the Offensive Weapons Act 2019; and
  • aerosol and solvent-based products, which we may decline to sell to under-18s where we have reasonable cause to believe they may be misused, in line with the Intoxicating Substances (Supply) Act 1985.

Any age and/or quantity limit that applies to a specific Product will be shown on the product page (online) and on shelf-edge labelling or at the till (in-store). We and our staff may, at our discretion: refuse to sell a restricted Product; limit the quantity you may buy in a single transaction or over a period of time; and require valid, government-issued photo ID to verify your age (our Challenge 25 policy) before completing the sale.

If you cannot provide valid ID, or we cannot otherwise verify that you meet the applicable age requirement, we will refuse the sale. For online Orders, this may mean we cancel or decline to dispatch some or all of an Order containing a restricted Product — for example, if age verification fails or a quantity limit is exceeded — in which case we will refund any payment taken for the affected item(s).

7. Placing an Online Order

When you place an Order through the Website, you are making an offer to purchase. We will send you an order confirmation email acknowledging receipt, but this does not mean your Order has been accepted. A contract is formed only when we send you a separate email or notification confirming that the Product has been dispatched (or, for Services, that your booking is confirmed).

We may decline or cancel an Order at our discretion — for example, if a Product is out of stock, if we suspect fraud, or if there was an error in the price or description — and will notify you and refund any payment already taken.

8. Payment

Payment for online Orders is taken at checkout using the payment methods shown on the Website. You confirm that any payment details you provide are correct and that you are authorised to use the payment method. In-store purchases and Piercing Services may be paid for by cash, card, or other methods accepted in-store.

9. Delivery

We will aim to deliver Products within the timeframe shown at checkout. Delivery times are estimates and not guaranteed. Risk in a Product passes to you when it is delivered to the address you provided; ownership passes once we have received payment in full.

If you choose to collect an online Order in-store ("click and collect"), risk passes to you on collection.

10. Your Right to Cancel (Online Orders)

If you buy Products online as a consumer, you generally have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your Order within 14 days of receiving the Products, without giving a reason, and to receive a refund. To cancel, contact us using the details in Section 30 before the deadline.

This cancellation right does not apply to certain goods once unsealed or used, for hygiene and safety reasons — for example, pierced or unpackaged jewellery, earrings, cosmetics, skincare and haircare products, and other personal care items where the seal has been broken after delivery. We will make clear on the relevant product page if an item is non-returnable for hygiene reasons.

Where you are entitled to cancel, you must return the Products to us in their original condition within 14 days of telling us you wish to cancel. You are responsible for the cost of returning Products unless we tell you otherwise or the Products are faulty.

11. Returns, Refunds and Faulty Goods

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. If a Product is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, price reduction or refund, depending on how long you have had the Product.

To report a faulty Product, contact us with your order number and details of the fault, or bring the Product and your receipt/order confirmation to any of our stores.

Refunds will be made to the original payment method, usually within 14 days of us receiving the returned Product or evidence that it has been sent back.

12. In-Store Purchases

Purchases made in our stores are also subject to the Consumer Rights Act 2015 and other applicable consumer protection law. Please keep your receipt as proof of purchase for any return, exchange or refund request.

The 14-day "cooling off" cancellation right described in Section 10 applies only to purchases made online, by phone, or otherwise off our premises — it does not apply to goods you select and buy in person in one of our stores. Instead, in-store purchases are covered by our 30-day returns policy below.

12.1 Our 30-Day In-Store Returns Policy

As a goodwill policy, and in addition to your statutory rights, we will accept returns of most Products bought in-store within 30 days of the date of purchase, provided that:

  • you provide valid proof of purchase (till receipt, order confirmation, or bank/card statement showing the transaction);
  • the Product is unused, unopened and in its original packaging with any tags or seals intact; and
  • the Product is not one of the excluded categories listed below.

Where these conditions are met, we will offer a refund to your original payment method, or an exchange or store credit if you prefer. Refunds for cash purchases will be made in cash or as store credit, at our discretion.

For hygiene and safety reasons, the following items cannot be returned once they have been opened, used, or had any seal or packaging broken, unless they are faulty: pierced or unpackaged jewellery and earrings, cosmetics, skincare, haircare and other personal care products, and any other item marked as non-returnable on the shelf or receipt.

This 30-day policy is separate from, and does not reduce, your statutory rights under the Consumer Rights Act 2015 in respect of Products that are faulty, not as described, or not fit for purpose — see Section 11.

13. Booking and Attending a Piercing Appointment

We offer ear piercing and nose piercing only. We do not offer, and will not carry out, any other type of body piercing — including but not limited to eyebrow, lip, tongue, navel, nipple, genital or other intimate piercing — at any of our stores.

Piercing Services are offered in selected stores only, as shown on the Website. Appointments can be booked online or in-store, and are subject to availability of a trained piercer.

When you book a Piercing Service, you will be asked to complete a consultation and consent form in-store before the procedure takes place. We may decline to carry out a piercing at our discretion — including if we have concerns about your health, age, capacity to consent, or the suitability of the piercing you have requested.

14. Age Restrictions and Consent for Piercing

Ear and nose piercing involve a degree of health risk, and age and consent rules exist to protect younger customers. Our current policy is as follows, and is displayed in full in-store:

  • We require valid, government-issued photo ID showing proof of age for any customer who appears to be under 25 (the "Challenge 25" approach), for both ear and nose piercing.
  • Ear piercing: available to customers of any age. Customers under 16 must be accompanied by a parent or legal guardian, who must give written consent and remain present throughout the appointment.
  • Nose piercing: available to customers aged 16 and over only. Customers aged 16 or 17 may be pierced only with the written consent of, and in the presence of, a parent or legal guardian who provides proof of their relationship to the customer. We do not offer nose piercing to anyone under 16.
  • Store staff may apply a stricter age policy than set out above where required by the licensing conditions of the local authority for that store.

Piercing premises and piercers may be required to register or hold a licence with the relevant local authority under local byelaws or licensing schemes, which can vary between local authorities and between England and Wales. Where local rules are stricter than the policy above, the local rules will apply and will be displayed in that store.

15. Health, Hygiene and Safety

We follow recognised hygiene and infection-control standards, including the use of sterile, single-use needles and jewellery, and equipment that is either single-use or sterilised using a validated process. Our piercers are trained and, where required, registered with the relevant local authority.

Before your appointment, you must tell us about any relevant medical conditions, allergies (including to metals such as nickel), medications (including blood thinners), pregnancy or breastfeeding, keloid scarring, or previous reactions to piercings, as these may affect whether it is safe to proceed. We may ask you to complete a health declaration form and may decline to carry out a piercing if we consider it unsafe to do so.

You must inform us of any concerns during the procedure. If you feel unwell, faint, or wish to stop at any point, tell your piercer immediately.

16. Aftercare and Your Responsibilities

After your piercing, we will give you verbal and written aftercare advice, including recommended cleaning routines and how long jewellery should be left in place. Following this advice is important to reduce the risk of infection, rejection or scarring.

We are not responsible for complications that arise from your failure to follow aftercare advice, from removing or changing jewellery too early, or from pre-existing medical conditions you did not disclose to us. If you notice signs of infection (such as increasing redness, swelling, pain, discharge or fever), seek medical advice promptly and contact us.

17. Cancelling or Rescheduling a Piercing Appointment

You may cancel or reschedule a piercing appointment free of charge if you give us at least 24 hours' notice. Later cancellations, or failure to attend, may incur a fee as set out at the time of booking, to reflect the time reserved for you.

Because Piercing Services are performed to your individual specification once carried out, the statutory right to cancel described in Section 10 does not apply once the piercing has been performed. You may, however, cancel a future appointment at any time before it takes place, subject to the notice period above.

18. Liability for Piercing Services

We will perform Piercing Services with reasonable care and skill, in line with our obligations under the Consumer Rights Act 2015. Piercing carries inherent risks (including infection, allergic reaction, scarring, migration or rejection of jewellery) even when performed correctly and aftercare is followed, and by proceeding with a piercing you accept these inherent risks.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.

19. Social Media Content Studio

Selected stores have a social media content studio (the "Studio") — a dedicated space with equipment such as ring lights, backdrops and camera/phone mounts — where you can create photo or video content, generally for your own social media use. Use of the Studio is currently free of charge, but slots are limited and must be booked in advance via the Website or in-store; we may impose a maximum slot length and ask you to vacate promptly at the end of your slot for the next customer.

When using the Studio, you must not:

  • create or share content that is unlawful, obscene, defamatory, discriminatory, or that otherwise breaches these Terms or any applicable law;
  • photograph or film any other customer, member of staff, or member of the public without their clear consent;
  • misuse, remove, or attempt to modify the equipment provided, or use the Studio for any commercial shoot, filming for a third party brand, or other purpose beyond personal content creation, without our prior written consent.

You are responsible for the reasonable cost of repairing or replacing any Studio equipment that is damaged through your misuse or negligence. This does not affect your statutory rights or our liability under Section 18 and Section 25.

19.1 Ownership and Our Licence to Use Your Content

You own the copyright in any photos or videos you create in the Studio. If you post that content publicly and tag or mention us, or you submit it to us directly (for example via a shared album, hashtag, QR code, or in-store upload), you grant us a non-exclusive, worldwide, royalty-free licence to reproduce, edit and share that content on our own social media channels, Website and marketing materials, crediting you (for example, by your social media handle) where reasonably practicable.

You can withdraw this licence for future use at any time by contacting us at privacy@bodycare.com; content we have already published may remain live for a reasonable period while we arrange its removal. If your content shows any other identifiable person, you confirm that you have their permission for it to be used by us in the way described above.

19.2 Studio Use by Under-18s

Customers under 16 may use the Studio only with the presence and consent of a parent or legal guardian, particularly where the content will be shared publicly or submitted to us for the licence described in Section 19.1. Where content created by, or featuring, a person under 18 is submitted to us for use in our own marketing, we will only use it with the consent of a parent or legal guardian, in line with our Privacy Policy and applicable data protection guidance on children's data.

20. How We Use Your Personal Data

We collect personal data through the Website (for example when you create an account, place an Order, sign up to our newsletter, or use a contact form), in-store (for example when you book a Piercing Service or complete a consultation/health form), and through the Studio (for example photos or video you create or submit to us). We process this data as a data controller in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Full details of what data we collect, why we collect it, how long we keep it, who we share it with, and your rights (including to access, correct, delete or object to our use of your data) are set out in our Privacy Policy. Health-related information collected for piercing consultations is treated as special category data and handled with additional safeguards, as explained in the Privacy Policy.

You can contact our data protection contact at privacy@bodycare.com, and you have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk if you have concerns about how we handle your data.

21. Cookies and Marketing

The Website uses cookies. We will only send you marketing communications (such as email newsletters) if you have opted in, and you can unsubscribe at any time using the link in any marketing email or by contacting us.

22. Intellectual Property

All content on the Website — including text, graphics, logos, images and software — is owned by us or our licensors and is protected by copyright, trade mark and other intellectual property laws. You may view and print pages from the Website for your own personal, non-commercial use, but you must not otherwise copy, reproduce, republish or distribute any content without our prior written consent. This section does not affect the ownership of, and licensing arrangements for, content you create in the Studio, which are set out in Section 19.1.

23. Reviews and User Content

If we invite you to submit reviews, photos or other content (other than through the Studio, which is covered by Section 19.1), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content in connection with promoting our Products and Services. You must not submit content that is unlawful, defamatory, offensive, or that infringes anyone else's rights. We may remove any content at our discretion.

24. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content, accuracy or practices of any linked third-party sites, and including a link does not imply our endorsement.

25. Limitation of Our Liability

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or negligence, but we are not responsible for any loss or damage that is not foreseeable. We are not liable for business losses — if you use our Products or Services for business purposes, we have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law.

26. Events Outside Our Control

We will not be liable for any failure or delay in performing our obligations where this is caused by events outside our reasonable control, such as extreme weather, strikes, supply chain failures, or government action. If such an event affects your Order, appointment or Studio booking, we will contact you as soon as reasonably possible.

27. Complaints

If you are unhappy with a Product, an Order, a Piercing Service, or your use of the Studio, please contact us using the details in Section 30 so we can try to resolve the issue. If we are unable to resolve a complaint about an online purchase directly, you may be able to use the European Commission's Online Dispute Resolution platform or an alternative dispute resolution provider — details will be provided on request.

28. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes in the law or in how we operate. The version in force at the time you place an Order or book an appointment or Studio slot will apply to that Order or booking. We will post the current version on the Website with the "Last updated" date shown at the top.

29. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms or your use of the Website or our Services will be subject to the exclusive jurisdiction of the courts of England and Wales, save that if you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts.

30. Contact Us

If you have any questions about these Terms, please contact us: